How to be a great FacilitatorLearn how to master the art of facilitation to drive team collaboration, issues resolution and business outcomesThe strengthof the teamis each individualmember. The strengthof each memberis the team. ”“ Phil JacksonObjectives of this Expert Toolkit GuideHow to be a great facilitator v1.2© 2017 EXPERT TOOLKIT | ALL RIGHTS RESERVED | USAGE PERMITTED ASPER USER AGREEMENTPage 31.Outline the role of a facilitator and the value of good facilitation in a business context2.Describe the key skills, attributes and behaviorsrequired to be a great facilitator3.Help you prepare for specific situations that may arise when you are facilitating a session4.Provide hints and tips to ensure that the facilitation experience you provide is a great oneAttributes and principles underpinning successful facilitationHow to be a great facilitator v1.2© 2017 EXPERT TOOLKIT | ALL RIGHTS RESERVED | USAGE PERMITTED ASPER USER AGREEMENTPage 4–Leading others at all levels to be actively involved and participate in group discussions on business topics and issues–Drawing upon the experience, skills, knowledge, perspectives, energy and “thinking horsepower” of individuals and groups–Using the dynamics of groups and diverse teams to create maximum involvement, contribution, engagement and outcomes–Dominating, dictating, controlling individuals, groups and team–Chairing meetings, presenting information and pushing for specific outcomes–Lecturing or presenting to groups with the aim of educating and influencing–Making decisions for other individuals or teamsWhat is Facilitation?What isn’t Facilitation?The spectrum of “meetings” used in a business environmentHow to be a great facilitator v1.2© 2017 EXPERT TOOLKIT | ALL RIGHTS RESERVED | USAGE PERMITTED ASPER USER AGREEMENTPage 5More facilitationOne-way information sharing meetings, briefingsUpdates, management reviews, briefingsStaff meetings, leadership meetings, committee meetings, huddlesIdeation sessions, problem-solving meetings, workshops, project team meetingsMostly the leader talks and the team listensGroup does most of the talkingThe groups shares the talking and listening equallyLess facilitationWhere can facilitation be utilized?How to be a great facilitator v1.2© 2017 EXPERT TOOLKIT | ALL RIGHTS RESERVED | USAGE PERMITTED ASPER USER AGREEMENTPage 6•Standard meetings:–Daily and weekly progress reviews–Daily stand-up meetings–Planning and project review sessions–Risk and issues review discussions•Group discussions:–Creative thinking meetings, design sessions, brainstorming sessions–Work-stream problem solving and issues resolution sessions–Requirements development, solution discussions and development sessions–Challenge sessionsFacilitation can be Used in a Variety of SituationsWhat is the primary role of the facilitator?How to be a great facilitator v1.2© 2017 EXPERT TOOLKIT | ALL RIGHTS RESERVED | USAGE PERMITTED ASPER USER AGREEMENTPage 7•They guide the discussion and help the group to work together effectively•The facilitator helps the participants accomplish more in less time through focus and collaboration•They make it inclusive, open and safe for everyone in the session to participate•They encourage cooperation, team work and constructive meeting behaviors•The facilitator promotes team-building, trust and shared success•They ensure that group ideas, decisions and actions are recorded•The facilitator monitors time and progress•They ensure the agenda and purpose is followed•They ensure agreed objectives remain the primary focus of the discussion•The facilitator minimizes personal content contribution and stays out of group decision making –they remain neutral.A Facilitator is a Catalyst for the Constructive Involvement of EveryoneWhat behaviors does a facilitator display?How to be a great facilitator v1.2© 2017 EXPERT TOOLKIT | ALL RIGHTS RESERVED | USAGE PERMITTED ASPER USER AGREEMENTPage 8•They ask open-ended questions of the group as a whole and to individuals•The facilitator always stays positive and provides encouragement to contributions from the group and individuals•They probe, dig, ask for more, inquire and seek examples and clarifying information •The facilitator redirects comments, challenges or questions to other participants or the group as a whole•They remain neutral, avoids stating their own opinions and does not seek to influence the group•The facilitator plays back, repeats elements of the discussion for their own clarity and understanding and for that of the entire group•They use positive, upbeat language and demonstrate energy, drive and passion•The facilitator stays committed to the processes, the attendees and the purpose of the discussion –even in times of disruption or disagreementA Facilitator Adopts Specific Behaviors to Create the Right EnvironmentWhat behaviors might a facilitator encounter?How to be a great facilitator v1.2© 2017 EXPERT TOOLKIT | ALL RIGHTS RESERVED | USAGE PERMITTED ASPER USER AGREEMENTPage 9Stay alert, look at behaviors, changes in behaviors and seek out clues from individuals and the group as a wholeBehaviorsThat Might EmergeWhat It May IndicateWhatA Facilitator Might DoSmilingEye contactNodding approval LaughingEnthusiasmInterestAgreementCommitmentKeep going! Involve them to bring others inFrowningAvoiding eye contactCrossed armsLooking downConfusionDisagreement & frustrationHiding true feelingsDisengagementAsk if clarification is neededGive a new explanationCheck group is happy with the processYawningClock watchingDistractedChecking mobile deviceBoredomDiscomfortDisinterestLack of commitmentTake a short breakSpeed things upGetmore interactiveUse an energizerVarious Behaviors Will be EncounteredNext >